Shipping, Return & Refund

DOMESTIC SHIPPING POLICY:

Taret Foods gives multiple options you can choose from when it comes to shipping depending on where you stay.

Please allow 1-2 working days for your order to be dispatched. Normally orders placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays which will be intimated to you of the same.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring any customization will require additional time which will be informed to you.

For shipments delivered to certain states may charge an OCTROI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTROI Duty charged by your state government.

We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Cancellation of Order by User

Cancellation of order within 6 hours without penalty, except the Payment Getway Charges.

After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number to contact@taretfoods.in

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled. Taret Foods Pvt. Ltd. has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Taret Foods Pvt. Ltd.

Cancellation of Order by Taret Foods Pvt. Ltd

Taret Foods reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Taret Foods for re-delivery shall be claimed from the User.

REPLACEMENT/RETURN POLICY BY TARET FOODS

Our Return and Refund policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition with all items inclusive as you received it. It must also be in the original packaging along with the original receipt. To complete your return, we require the receipt or proof of purchase in 5 days except the following:

Items that have been used or opened
An item not returned in the condition it was received.
Any item received by us in a damaged condition.
Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

the item may be damaged during transit
or there might be a manufacturing defect
or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as mentioned.

No returns or replacements will be allowed after the order is processed, except for the reasons given above. To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Promotional items Terms: When a promotional/Free item included in the original purchase or transaction is not returned, the value of the promotional/Free item will be deducted from the refund amount.

OUR RETURN POLICY

Replacement request must be made within 5 days of purchase and must not be part of above list
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
In case of perishable items or custom-made non-perishable items, neither Taret Foods nor our enabling partners will be able to accept any returns or replacement of such items.
A return label will be mailed for the same once the order return is processed and confirmed.

REFUND POLICY

Cases of goods unavailability or service problem:

If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
100% refund will be given, if product is not available or partner is not able to ship the products
For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.